We sincerely hope you are delighted with your Chiara Cordelia purchase. However, if you are not completely satisfied, you are welcome to return your item within 15 days of the original delivery date.

Please review our exclusions and guidelines below for full details.

How to Return an Item

To begin your return, please send an email to us at info@chiaracordelia.com to initiate the process. 
For any questions or assistance, our Customer Care team is available via what’s app at +44 
7938438470. Please not that for any returns will be done via email only.

UK Returns

We are pleased to offer complimentary returns for all eligible purchases made within the United Kingdom.
If you choose to use your own courier service, please note that Chiara Cordelia cannot be held responsible for items lost, damaged, or misdirected in transit. We strongly recommend using a tracked and insured shipping method to ensure safe delivery.

International Returns

At this time, we are unable to offer free international returns. Customers returning items from outside the UK are responsible for covering return shipping costs.

As with domestic returns, we advise using a reliable tracked and insured courier. Chiara Cordelia does not accept responsibility for international returns that are delayed, lost, or damaged in transit. 

Return Conditions

Returned items must reach us within 15 days of the original delivery date in order to be eligible for a refund.
 To ensure a smooth return, please ensure:
 • Items are unused, in perfect condition, and returned in their original packaging
 • All dust bags, branded boxes, and tags are included
 • Handbags or accessories with chain straps are carefully wrapped to prevent marking or damage to the leather

Please note: We are unable to accept returns of full-priced items received after 15 days from the date of delivery.

Refunds

Refunds will be processed to your original payment method within 14 working days of your returned item reaching us. You will receive an email notification once your refund has been completed.

Please note:
 • Refunds can only be issued to the original payment method
 • We cannot influence how long it takes for a refund to appear in your account—this is determined by your card issuer or payment provider
 • We are currently unable to offer direct exchanges. If you wish to change an item, please return it for a refund and place a new order

Personalised Items – Exclusions

Personalised or monogrammed items are non-returnable and non-refundable, unless the item is deemed faulty. 
This does not affect your statutory rights.

Faulty Items

All Chiara Cordelia pieces are handcrafted with meticulous care. However, in rare instances, faults may arise. If you believe your item is faulty, we are happy to assist.
 If a manufacturing fault occurs within 12 months of purchase, we will:
 • Offer a repair, replacement, or full refund, at no additional cost
 • Require proof of purchase from chiaracordelia.com or one of our own boutiques
 For items purchased via wholesale or third-party retailers, please contact the original point of sale.

Please note: Issues arising from general wear and tear are not covered. 

Additional Information

 • Returns must be securely packaged to prevent damage
 • Chiara Cordelia reserves the right to refuse returns that do not meet the conditions outlined above
 • This policy does not affect your statutory rights For more information, please contact: 
info@chiaracordelia.com
+44 7938438470 

Please send us a text message via WhatsApp, and a member of our team will get back to you as soon as possible.

Kindly do not call unless you have already received a reply from our team, as your message may have been sent outside of our working hours. We appreciate your understanding and patience.